# Forward calls to the closest store

Need to redirect calls to different locations based on the caller's postcode or state? The following flow demonstrates how that can be achieved.

![](/files/-LFqR57rfyyLaOmRHZoD)

Note how multiple [Caller's state is](/flows/conditions/callers-state-is.md) conditions are chained. Also, it is important to consider that the state is unknown for mobile numbers. In this example, all mobile numbers and callers from overseas or outside QLD, NSW, VIC will be directed to 02 9999 8888.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.thinkpickle.com.au/flows/examples/forward-calls-to-the-closest-store.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.