Flows allow you to automate all sorts of phone related business logic. There are 2 main types of flows, Call Flows and SMS Flows:
Call flows are used to control what happens when someone calls one of your Pickle numbers. For example:
Forwarding incoming calls to another number
Constructing IVR menus to forward calls to different departments
Recording calls or voicemails outside of operating hours
Sending analytics tracking events whenever you get a call
These control what happens when someone SMS's one of your numbers but can also be used for outbound SMS campaigns. For example:
Auto-respond when someone send an SMS to your phone number
Send an SMS welcome when someone signs up to your website, product or service
Send a reminder SMS when an appointment is coming up
Set up an SMS campaign about a special offer
Check out the examples for more ideas.
Add nodes to the flow by dragging them from the sidebar.
Nodes are connected together by with a simple click and drag of the mouse.
You can save your flow continually as you work on it. It will not take effect until you publish it.